Things and People

The principles are hard to argue with Subsidiarity has a long intellectual pedigree. I’d argue, as would the new resident in Number 10, that local accountability produces better decisions, and that proximity to the problem can sharpen the answer. Local level decision making, at scale, becomes a form of

The first question and the first answer… Origin, destination, time, date, passenger count. It's the first question we ask, the first expression of customer intent and the quality of that first answer shapes everything that follows - confidence, trust, willingness to book, and likelihood to return. Typically, companies invest

TL;DR: Peter Naur argued in 1985 that programming is fundamentally theory-building — the code is the shadow of the mental model in the programmer's head. AI vindicates him sharply: the bottleneck was never code generation. But there's a flip side Naur didn't foresee,

Open a growth strategy deck and you may find a flywheel diagram. A circle of arrows. Steps that feed into each other. "The flywheel effect." Spoiler: Many (dare I say most) are not flywheels. This is not merely semantics. The distinction between a loop and a flywheel has

Last week I attended a transport committee meeting for one of our major Northern cities. Around the table: the constituency MP, national infrastructure providers, representatives from transport carriers, fleet/rolling-stock manufacturers, local authority officers, transport planners, access campaigners and passenger advocates. I have worked in travel for a while

The announcement Earlier this year, Rail Minister Lord Peter Hendy announced the creation of GBR-X, a new body within Shadow Great British Railways, tasked with driving strategic innovation across the network. Its mandate, in Hendy's own words, is to "break the pattern of slow adoption that